FAQ
Frequently Asked Questions (FAQ)
Welcome to Suvra’s FAQ section! Here, we’ve gathered answers to frequently asked questions to provide you with quick and helpful insights about our store, products, and services.
GENERAL QUESTIONS
Q: What is Suvra?
A: Suvra is your ultimate online destination for premium tote bags and hand bags. Our collection is thoughtfully curated to offer stylish, functional, and high-quality bags for every occasion. At Suvra, we blend timeless design with modern practicality, so you can carry your essentials with confidence and flair.
Q: What materials are your bags made from?
A: Our bags are crafted from high-quality faux leather, chosen for its durability, softness, and elegant appearance. Designed to be both stylish and long-lasting, each bag offers a combination of sophistication and practicality, perfect for keeping your essentials organized in style.
Q: How can I contact Suvra's customer support?
A: You can get in touch with our customer support team by visiting the “Contact Us” section on our website or by emailing us at support@suvra.shop. We're always here to help!
ORDERING AND SHIPPING
Q: How do I place an order on Suvra?
A: Ordering is simple! Browse our website, choose your favorite handbags and tote bags, and proceed to checkout. Follow the steps to complete your purchase.
Q: When will my order be shipped?
Handling Time: Orders are processed and ready for shipment within 1 to 2 business days (Monday to Friday).
Transit Time: Orders typically arrive within 4 to 6 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 5:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: Including handling and transit time, orders usually arrive within 5 to 8 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 USD shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order by visiting the “Track Your Order” page on our website. There, you’ll find real-time tracking details to keep you updated on the status of your purchase.
Q: What payment methods does Suvra accept?
A: We accept a wide range of payment options to ensure convenience for our customers:
Credit and Debit Cards:
- Paypal
- Venmo
RETURNS AND EXCHANGES
Q: What is Suvra’s return policy?
A: We offer a hassle-free 30-day return policy. If you’re not fully satisfied with your tote or hand bag, you can return it within 30 days of receiving your order. For full details and instructions, please visit our Return Policy page.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the “Contact Us” page or email us at support@suvra.shop.
Contact Information
Business name: Suvra
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Contact: +1 (408) 528-0589
Business Mail: support@suvra.shop
Business Address: 931 South Broadway, Los Angeles California 90015, United States